Q & A

FAQ

It is possible. Rest assured that when you visit us, the right wedding planner will be in touch with you.

It depends on the customer, but basically you will come 4 times. If you have limited time, you can visit us 2-3 times, or we can have a meeting by phone or email. Please be assured that our dedicated staff will respond to your needs and circumstances.

Yes, it is possible. Depending on the schedule, we may not be able to show you some days, so if you can contact us by e-mail or phone, we will explain in detail. Please feel free to contact us.

We offer a children's lunch ¥3,000 (for lower grades of elementary school) and a children's course ¥5,000 (for upper grades of elementary school).

There is no corkage fee for handcrafted items. There are other items that you can bring in and items that you refrain from, so please contact us.

We have free changing rooms for both men and women on the 3rd floor of the hotel. We can also make reservations for kimono dressing and hair styling, so please feel free to contact us.

Costume rental is available at our affiliated shop Treat Dressing. We have rentals for formal kimonos and morning coats, as well as dresses for female guests and dresses for children. We will inform you of this during the consultation.

There are many hotels in the surrounding area, so we will introduce hotels that can be prepared in your desired price range. We also have special discounts for our guests who are attending our hotel.

Yes. Please feel free to contact us.

For some menus that require reservations, a cancellation fee may be charged.
For details, please contact each restaurant.

Please refrain from coming to the store wearing beach sandals or wearing only a tank top for men.

It is not particularly necessary, but if you let us know in advance, we can provide the food smoothly on the day. In addition, some courses are limited to reservations, so please make a reservation in advance if you wish.

Unfortunately, we cannot guarantee or reserve seats at all restaurants. Thank you for your understanding

We do not accept reservations, but you can still use the facility.

The entrances to each restaurant are barrier-free, however, there are steps at Akigase Tatami Room and some of the seats at Sereno.

Yes, it is possible. In Akigase's tatami room, both families can relax and enjoy meals and conversations. Please note that there will be no moderation, moderation, or other services.

Yes, please feel free to let us know if you have any allergies or disliked ingredients. We will change the ingredients and dishes so that you can enjoy it to the last plate. In that case, please let us know in advance.

Parking is available on the 1st and 2nd basement floors of our hotel. For every ¥2,000 spent on food and drinks, we provide 2 hours of free service per car. If the conditions are not met, you can use the parking lot at the following rates. 0:00~24:00 ¥300 per 30 minutes.

The restaurant is completely non-smoking. If you wish to smoke, please use the smoking area in the hotel building.

Wireless internet connection (free of charge) is available in the hotel.

Yes, there is parking available. There is space for 127 cars and the charge is 330 yen per 30 minutes.

Not available.

We have a limited number of wheelchairs available for rent. (Available only in the hotel.)

Up to 1 child per bed can sleep together. The target age is preschool children.

Children over elementary school age will be charged the same price as adults, and a children's menu for preschoolers will be available for 1,000 yen. (We do not accept reservations, so please make your request directly at the breakfast venue.) Sharing the breakfast is free of charge.

Baby cots are available free of charge. The number is limited, so please contact the hotel in advance if you need it. Please note that bed guards are not provided.