Scope of application

Article 1
1.Accommodation contracts and related contracts to be concluded between the hotel and the guest shall be in accordance with these terms and conditions, and matters not stipulated in these terms and conditions shall be governed by laws and ordinances or generally established customs. shall be
2.If the Hotel agrees to a special agreement within the scope of laws and customs, the special agreement shall take precedence, regardless of the provisions of the preceding paragraph.

Application for accommodation contract

Article 2
1.A person who intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:
(1) Guest name
(2) Accommodation date and estimated time of arrival
(3) Accommodation charges (in principle, according to the basic accommodation charges listed in Attached Table 1)
(4) Other matters deemed necessary by the Hotel
2. In the event that the Guest requests, during his/her stay, the continuation of the stay beyond the date of stay in Item 2 of the preceding Paragraph, the Hotel shall treat it as an application for a new Accommodation Contract at the time such request is made. To do.
3. The person who applied for accommodation shall immediately submit the guest list including the guest's name, address, telephone number, etc., even after the accommodation contract has been concluded, when the Hotel requests the submission of the guest list. shall be

Establishment of accommodation contract, etc.

Article 3
1. The accommodation contract shall be concluded when the hotel has accepted the application in the preceding article. However, this does not apply when it is proved that the hotel did not accept it.
2. When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, the application fee specified by the hotel up to the basic accommodation fee for the period of stay (3 days if it exceeds 3 days) is paid by the date specified by the hotel. Please pay.
3. The application fee shall first be applied to the final accommodation charge to be paid by the guest, and in the event that a situation arises in which the provisions of Article 6 and Article 18 are applied, the order of compensation shall be paid after cancellation charges. If there is any remaining balance, it will be refunded at the time of payment of charges as stipulated in Article 12.
4. If the application fee in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same Paragraph, the accommodation contract shall become invalid. However, this is limited to cases where the Hotel has notified the Guest to that effect when specifying the due date for payment of the deposit.

Special agreement requiring no application fee [Special agreement requiring no application fee]

Article 4
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract that does not require the payment of the deposit as stipulated in the same Paragraph after the contract has been concluded.
2. In the event that the Hotel does not request the payment of the deposit as stipulated in Paragraph 2 of the preceding Article or does not specify the due date for payment of the said deposit at the time of accepting the application for the Accommodation Contract, the Special Contract as stipulated in the preceding Paragraph shall be accepted. treated as

Refusal to conclude an accommodation contract

Article 5
The hotel may not accept the conclusion of an accommodation contract in the following cases.
(1) When the application for accommodation does not comply with these terms and conditions.
(2) When there is no room in the guest room due to full occupancy.
(3) When it is recognized that the person who intends to stay is likely to act against the provisions of laws and regulations, public order or good morals regarding accommodation.
(4) When the person seeking accommodation is an organized crime group, a member of an organized crime group, an organized crime group or related person, or any other anti-social force.
(5) When the person seeking accommodation is an organized crime group or a corporation or other organization whose business activities are controlled by gang members.
(6) When the person who intends to stay is a corporation and one of its officers is a member of an organized crime group.
(7) When a person seeking accommodation has made a violent request to the Hotel or an employee of the Hotel, or has demanded an unreasonable burden.
(8) When the person who intends to stay is clearly recognized as having an infectious disease.
(9) When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable reasons.
(10) When the person who intends to stay is likely to cause trouble to other guests due to drunkenness, etc. When the Guest behaves or is likely to cause trouble to other Guests.
(11) When a person who has applied for accommodation secretly applies for his/her own profit, such as reselling the reserved room or mediation for a fee.
(12) When it falls under the provisions of the Travel Agency Law or the Inns and Hotels Law Enforcement Ordinance stipulated by prefectures.

Guest Right to Cancel Contract

Article 6
1. The Guest may cancel the Accommodation Contract by notifying the Hotel.
2. If the guest cancels the accommodation contract in whole or in part due to reasons for which the guest is responsible In the case where payment is requested and the guest cancels the accommodation contract before the payment. However, in the event that the Hotel has agreed to a special agreement as set forth in Article 4, Paragraph 1, the Hotel will notify the Guest of the obligation to pay the penalty when the Guest cancels the Accommodation Contract in response to the special agreement. Only when notified.
3. If the guest does not arrive by 8:00 p.m. on the day of accommodation without contacting the hotel (if the estimated time of arrival is specified in advance, 2 hours after that time) , the accommodation contract may be treated as being canceled by the guest.

The hotel's right to cancel the contract

Article 7
1. The hotel may cancel the accommodation contract in the following cases.
(1) When it is recognized that the guest may commit acts contrary to the provisions of laws and regulations, public order or good morals, or when it is recognized that the guest has committed such acts.
(2) When the guest is clearly recognized as having an infectious disease.
(3) When the accommodation cannot be provided due to reasons caused by force majeure such as natural disasters.
(4) When you are an organized crime group, a member of an organized crime group, an organization related to an organized crime group or a related person, or any other anti-social force.
(5) When an organized crime group or a member of an organized crime group is a corporation or other organization that controls business activities.
(6) When a corporation has a member of an organized crime group among its officers.
(7) When the Guest makes a violent demand against the Hotel or an employee of the Hotel, or demands an unreasonable burden.
(8) When it falls under Article 8 of the Saitama Prefecture Inns and Hotels Law Enforcement Ordinance.
(a) When it is recognized that the guest is likely to cause annoyance to other guests due to drunkenness, etc., or has behavior that significantly annoys other guests.
(b) When there are other justifiable grounds for refusing to stay.
(9) When smoking in the guest room, tampering with firefighting equipment, etc., or not complying with the prohibited matters (limited to those necessary for fire prevention) of the usage rules established by the hotel.
2. When the hotel has canceled the accommodation contract based on the provisions of the preceding paragraph, the hotel will not charge the guest for the accommodation services, etc. that have not yet been provided.

Registration of accommodation

Article 8
1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation.
(1) Guest's name, age, gender, address and occupation contact telephone number
(2) For foreign nationals, nationality, passport number, place of entry and date of entry
(3) Departure date and scheduled departure time
(4) Other matters deemed necessary by the Hotel
2. When the Guest intends to pay the charges in Article 12 by any means other than currency, such as traveler's cheques, accommodation coupons, credit cards, etc., he/she shall present them in advance at the time of registration in the preceding Paragraph.

Room usage time

Article 9
1. Guests can use the hotel rooms as follows: Check-in: 15:00 Check-out: 10:00.
*This may vary depending on the plan. However, if you are staying consecutive nights, you may use the room all day except for the days of arrival and departure.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
(1) If check-out time is 10:00
* A. Use before 13:00: 30% of the room rate
* B. Use before 14:00: 50% of the room rate
(2) If you are using a late check-out plan, etc. and your check-out time is 12:00 p.m.
* A. Use before 14:00: 50% of the room rate
(3) Notwithstanding the provisions of the preceding paragraphs, if a guest room is used beyond 2:00 p.m., 100% of the room rate (for one night) will be charged.
*Notwithstanding the provisions of the preceding paragraph, we may refuse to allow you to stay beyond the check-out time depending on the room availability on the day.
*The "room charge" that is the basis for calculating the additional charges set forth in this Article refers to the accommodation charge contracted by the guest minus consumption tax, meal charges, and other charges other than the room charge.
3. If the Guest intends to pay the charges stipulated in Article 11 by any means other than currency, such as accommodation coupons or credit card, these shall be presented in advance at the time of registration stipulated in the preceding paragraph.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
(1) Less than 3 hours: 30% of the room rate
(2) For stays of 3 hours or more, 50% of the room rate
(3) After 15:00, 100% of the room rate
3. If the Guest intends to pay the charges prescribed in Article 11 by any means other than currency, such as traveller's cheques, accommodation coupons or credit card, these shall be presented in advance at the time of registration prescribed in the preceding paragraph.

Compliance with usage rules

Article 10
Guests are required to follow the usage rules established by the hotel and posted on the television set in the guest room and on the website.

Business hours

Article 11
The business hours of the hotel's facilities, etc. will be announced on notices in various places and on the televisions installed in guest rooms.

payment of fees

Article 12
1. The breakdown of the accommodation charges, etc. that the guest should pay and the calculation method thereof shall be as listed in Appended Table 1.
2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front cashier at the time of the guest's departure or when requested by the hotel, in Japanese currency or by other alternative means such as a credit card approved by the hotel. increase.
3. Accommodation charges shall be charged even if the guest voluntarily does not stay after the hotel has provided a guest room to the guest and it has become available for use.

Our responsibility

Article 13
1. The Hotel shall compensate the Guest for damages in the course of fulfilling the Accommodation Contract and related contracts, or in the event of any non-fulfillment thereof causing damage to the Guest. However, this shall not apply if it is due to reasons not attributable to the hotel.
2. The hotel regularly conducts fire prevention inspections based on fire prevention laws and regulations, but in order to deal with fires, etc., the hotel has ryokan liability insurance.

Handling when contracted rooms cannot be provided

Article 14
1. When the hotel cannot provide the guest with the contracted guest room, the hotel shall obtain the guest's consent and arrange other accommodation facilities under the same conditions as much as possible.
2. If the hotel cannot arrange other accommodation notwithstanding the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee will be applied to the reparations. However, if there is no reason attributable to the hotel for not being able to provide the guest room, we will not pay the compensation fee.

Handling of deposited items

Article 15
1. When damage such as loss or breakage occurs to the goods, cash and valuables deposited at the front cashier by the guest, the hotel shall not exceed 150,000 yen, except in the case of force majeure. and compensate for the damage.
2. Any loss, breakage, or other damage caused intentionally or negligently on the part of the Hotel to items, cash, or valuables brought into the Hotel by the Guest but not deposited in the front safe deposit box. In the event that such damage occurs, the Hotel will compensate for the damage. However, the hotel will not compensate for damages for which the guest has not notified the guest of the type and price in advance, except in cases of intentional or gross negligence on the part of the hotel.

Storage of guest's baggage or personal belongings

Article 16
1. When the baggage of the Guest is brought into the Hotel prior to his/her arrival, the Hotel shall be responsible for storing it only insofar as the Hotel has agreed in advance to such arrival and shall hand it over to the Guest at the Front Desk at the time of his/her check-in.
2. In the case of the preceding paragraph, acceptance of luggage will be conditional on the guest name and accommodation dates matching the reservation information, and on the condition that the luggage does not contain cash, valuables, fragile items, dangerous items, perishable items (items that must be refrigerated or frozen), or other items that the Hotel deems unsuitable for storage.
3. The Hotel may refuse to accept any luggage that does not meet the conditions set forth in the preceding paragraph, and shall not be liable for any deterioration, loss, theft, or other damage to the contents of such luggage.
4. If a guest leaves behind cash or valuables (*) at the hotel after checking out, the hotel will contact the owner and ask for instructions. However, if there is no instruction from the owner or the owner cannot be identified, the hotel will store the item for seven days, including the day it is found, and then turn it over to the nearest police station. Other items will be disposed of after two months. Of the items left behind, food and drink will be disposed of on the day they are found, for hygienic reasons. Additionally, cigarettes, magazines, umbrellas, hangers, and other similar consumable items will be disposed of the day after check-out.
*"Cash and valuables" refers to items with a certain value such as wallets (cash), credit cards, cameras, mobile phones, watches, precious metals, prepaid cards, etc., as well as items that may be misused by third parties such as driver's licenses and insurance cards.
5. The Hotel's liability for the custody of the Guest's baggage and belongings in the cases of the preceding two Paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and in accordance with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

parking liability

Article 17
When the Guest uses the parking lot of the Hotel or the building in which the Hotel is located, the Hotel and the building in which the Hotel is located shall rent the space regardless of whether or not the vehicle key is deposited. Therefore, we are not responsible for managing the vehicle. However, in the event that damage is caused intentionally or negligently on the part of the Hotel in managing the parking lot, the Hotel shall be responsible for compensation.

Guest Responsibility

Article 18
If the Hotel suffers damage due to intention or negligence on the part of the Guest, the Guest shall compensate the Hotel for the damage.

Handling of Assistance Dogs for Physically Disabled Persons

Article 19
Guests who use guide dogs, service dogs, and hearing dogs (hereinafter referred to as "assistance dogs") shall use the Hotel after acknowledging the following matters.
(1) We may ask you to show your ID card before entering the building if necessary.
(2) If it is recognized that there is a risk of damaging the premises, or if it is recognized that there is a risk of causing inconvenience to other guests, we may ask you to refrain from entering.
(3) If the assistance dog causes damage, defacement, etc. to the hotel, the provisions of the preceding article shall apply.
(4) Please comply with the provisions stipulated in Articles 12, 13 and 22 of the Act on Assistance Dogs for Physically Disabled Persons.

Disclaimer

Article 20
The use of computer communication from within the hotel shall be done at the guest's own responsibility. Even if the service is interrupted due to system failure or other reasons during the use of computer communication, and the user suffers any damage as a result, the Company does not take any responsibility. In addition, if the Company or a third party suffers damage due to an act that the Company deems inappropriate for the use of computer communication, the User will be required to compensate for the damage.

privacy protection

Article 21
The personal information disclosed by the guest in connection with the accommodation contract will be managed in accordance with the "Act on the Protection of Personal Information".

preferred language

Article 22
These terms and conditions are written in Japanese and English, but in the event of any discrepancies or discrepancies between the two, the Japanese version shall prevail.

Attached table 1
Calculation method for accommodation charges, etc. (Related to Article 2, Paragraph 1, Article 3, Paragraph 2, and Article 11, Paragraph 1)
Total amount to be paid by the guest

hotel fee
1.Basic accommodation fee (room fee or room fee + breakfast)
2. Food, drink and other usage fees
3.Consumption tax
*If the tax law is revised, the revised regulations will apply.

Attached Table 2
Cancellation fee (related to Article 6, Paragraph 2)

Up to 4 reserved rooms (general)
No-show/on the day 100%
The previous day 80%
2 days ago 50%

Number of reserved rooms: 5 or more (group)
No-show/Same-day | Number of reserved rooms: 5 to 19: 100% / Number of reserved rooms: 20 or more: 100%
The day before/2 days before | Number of reserved rooms: 5 to 19: 80% / Number of reserved rooms: 20 or more: 100%
7 days in advance | Number of reserved rooms: 5 to 19: 50% / Number of reserved rooms: 20 or more: 50%
14 days in advance | Number of reserved rooms: 5 to 19 rooms: 30% / Number of reserved rooms: 20 or more: 30%
20 days in advance | Number of reserved rooms: 20 or more: 20%
60 days in advance | Number of reserved rooms: 20 or more: 10%

Please follow the usage rules. If you do not follow these rules, we may be forced to refuse your stay and use of the hotel facilities in accordance with Article 7 of the accommodation agreement. Also, in the event of an accident, the customer may be responsible for the damage, so please be especially careful.

About using guest rooms

1After arrival, please check the evacuation route map from your room and the emergency exits on each floor. Also, please check it as it is presented on the back side of the guest room entrance door.
2. Please refrain from staying with anyone other than the registered guest.
3. Please note that the use of long-term accommodation does not give rise to legal rights regarding residence.
4. We do not allow minors to stay alone without parental permission. In addition, please refrain from users who cause trouble and anxiety to other customers by losing reason due to physical and mental exhaustion, drugs, drinking, etc.

room key

1.Please make sure to lock the door when leaving your room during your stay.
2.When signing the bill when using the restaurant/bar in the hotel, please present your card key chain.
*If you are using Central Fitness, please pay in cash at the Central Sports Counter on the 6th floor.
3. Please be sure to put the door guard on the door while you are in the room and when going to bed.

Visitor

1. Please meet with visitors in the lobby.
2. When someone knocks on the door, please open the door with the "door guard" on or check with the door scope. If you feel suspicious, please contact the front desk.

in the guest room

1. Please do not use fire or candles for heating or cooking in the guest rooms or corridors without permission from the hotel. Cooking in the guest rooms is also strictly prohibited.
2. All guest room floors and rooms are non-smoking, and smoking, including electronic cigarettes, is strictly prohibited. If any traces of smoking (including cigarette butts and odors) are found, a cleaning and business guarantee fee (starting from 30,000 yen) will be charged.
3. Please do not use guest rooms for business activities, offices, parties, or any other purposes other than accommodation without permission from the hotel.
4. Please do not move any furniture or make any modifications to the room without permission from the Hotel.
5. Please do not take any small items from the guest room out of the room.
6. Please do not place anything near the windows that may spoil the appearance of the hotel.
7. Please refrain from using guest rooms unless you are a registered guest.

Checked items

1.Unless otherwise specified, the storage period for deposited items is as follows. Items that have passed the storage period will be treated as if there is no intention to pick them up based on laws and regulations.
(1) Deposit for outpatients at the front desk for 1 month
(2) Deposit in the cloakroom 1 month
2. We are unable to accept items deemed difficult to store at the Hotel, such as works of art and antiques.

Lost and found

If a guest leaves behind cash or valuables (※) at the hotel after checking out, the hotel will contact the owner and ask for instructions. However, if there is no instruction from the owner or the owner cannot be identified, the hotel will, in principle, store the items for seven days, including the day they were found, and then turn them over to the nearest police station. Other items will be disposed of after two months. For hygienic reasons, food and drink items left behind will be disposed of on the day they are found. Tobacco, magazines, and other similar consumable items will be disposed of the next day after check-out.
*"Cash and valuables" refers to items that have a certain value, such as wallets (cash), credit cards, cameras, mobile phones, watches, precious metals, prepaid cards, etc., as well as items that may be misused by a third party, such as driver's licenses and insurance cards.

Use of parking lot

1. Please do not leave any valuables or other items inside your vehicle while it is parked. The hotel is not responsible for any loss or theft while parked.
2. Parking during your stay costs 1,500 yen per night (per car). Please bring your parking ticket to the front desk when you leave.
3. Please also observe the hotel's parking lot management regulations (parking lot usage guide).

bill

1. Payment shall be made in cash, vouchers, traveler's checks, lodging vouchers, credit cards, etc., or alternatives approved by the Hotel.
2. We ask that you settle your account upon arrival. Please note.
3. If we ask you to settle the charges during your stay, please make the payment each time. In addition, if the hotel does not pay even if it is requested, we may ask you to vacate the room.
4. If payment is to be received from someone other than the guest, if payment is not made by the specified date, the guest will be charged directly.
5. Please note that we do not offer advance payment for shopping at arcade stores not operated by the hotel or outside the hotel.
6. Please note that a facility usage fee will be charged when using telephones (including international access telephones) and faxes in the guest room.

Please refrain from bringing the following items into the hotel or doing any other actions that may cause trouble for other guests.

1. Dogs, cats, small birds and other pets (excluding assistance dogs).
2. Anything that is combustible or flammable.
3. Substances that emit foul odors or are toxic.
4. Other items the possession of which is prohibited by law.
5. Gambling, intimidating behavior, conduct that disrupts public morals, or behavior or actions that cause disgust or inconvenience to other customers (including noise, etc.).
6. Going outside the guest room wearing nightwear, slippers, etc.
7. Moving fixtures or using them for purposes other than their intended use.
8. Advertising, distribution of promotional materials, sale of goods, solicitation, etc.
9. When using the attached Central Fitness Club, please be sure to cover any tattoos or similar with a supporter, shirt, tape, etc.
10. In order to protect the privacy of other customers and maintain order in this public space, we ask that you refrain from the following types of photography: photography without permission, photographing in revealing costumes or poses, inappropriate photography for commercial purposes, etc. Depending on the circumstances, we may ask you to stop filming, delete the data, or leave the facility.

disaster prevention guide

We always take every precaution to ensure the safety of our customers and have a perfect disaster prevention system in place, but we ask that you please read the disaster prevention guide just in case and cooperate with us.

Upon arrival at your room
●Please check the emergency evacuation map on the inside of the entrance door to find at least two emergency exits.
●Evacuation routes to the emergency exits are available in two directions from every room, so please walk through them to see for yourself.

If a fire is discovered
●Please call the front desk immediately by dialing 11 or pressing the front button on the phone in your guest room.
●Please let others around you know in a loud voice.
●If you think there is a disaster due to smoke or smell, please contact the front desk (dial 11 or front button) immediately using the telephone in your guest room.
If a fire breaks out in the hotel
●An emergency broadcast will be made to notify you of the occurrence of a fire.
●Hotel staff will guide you to a safe location, so please remain calm and evacuate.

If you are evacuated
●When leaving your room, be sure to close the door to prevent the spread of fire.
●Wet a towel with water and cover your nose and mouth.
●Keep a low stance along the wall and choose the evacuation stairs in the opposite direction of the smoke.
●Never use elevators during evacuation.
●Once you have evacuated, please do not return to your room to retrieve your valuables, as this is dangerous.

If an earthquake occurs
●Please follow the instructions on the in-house broadcast.
●Please stay away from window glass.
●Be careful of falling objects and protect your head.
●Never use elevators.