Q & A

FAQ

It is possible. Rest assured that when you visit us, the right wedding planner will be in touch with you.

It depends on the customer, but basically you will come 4 times. If you have limited time, you can visit us 2-3 times, or we can have a meeting by phone or email. Please be assured that our dedicated staff will respond to your needs and circumstances.

Yes, it is possible. Depending on the schedule, we may not be able to show you some days, so if you can contact us by e-mail or phone, we will explain in detail. Please feel free to contact us.

We offer a children's lunch ¥3,000 (for lower grades of elementary school) and a children's course ¥5,000 (for upper grades of elementary school).

There is no corkage fee for handcrafted items. There are other items that you can bring in and items that you refrain from, so please contact us.

We have free changing rooms for both men and women on the 3rd floor of the hotel. We can also make reservations for kimono dressing and hair styling, so please feel free to contact us.

Costume rentals are handled by our partner shop, TREAT. We offer rentals of formal kimonos (tomesode) and morning suits, as well as dresses for female guests and children. We will provide you with more information during our consultation.

There are many hotels in the surrounding area, so we will introduce hotels that can be prepared in your desired price range. We also have special discounts for our guests who are attending our hotel.

Yes. Please feel free to contact us.

For some menus that require reservations, a cancellation fee may be charged.
For details, please contact each restaurant.

Please refrain from coming to the store wearing beach sandals or wearing only a tank top for men.

It is not particularly necessary, but if you let us know in advance, we can provide the food smoothly on the day. In addition, some courses are limited to reservations, so please make a reservation in advance if you wish.

Unfortunately, we are unable to reserve or guarantee seats at all restaurants. Thank you for your understanding.

Yes, you can. We also accept reservations via the internet, such as through our website.

The entrances to each restaurant are barrier-free, however, there are steps at Akigase Tatami Room and some of the seats at Sereno.

Yes, it is possible. In Akigase's tatami room, both families can relax and enjoy meals and conversations. Please note that there will be no moderation, moderation, or other services.

Yes, please feel free to let us know if you have any allergies or disliked ingredients. We will change the ingredients and dishes so that you can enjoy it to the last plate. In that case, please let us know in advance.

Our hotel has parking lots on the first and second basement floors. For customers who spend 2,000 yen or more at the restaurant, parking is free for up to two hours (one car) during lunch and cafe time on weekends and holidays, and free for up to three hours (one car) during dinner time on weekdays and weekends and holidays. Parking before 4 p.m. is considered lunch and cafe time.

The restaurant is completely non-smoking. If you wish to smoke, please use the smoking area in the hotel building.

Wireless internet connection (free of charge) is available in the hotel.

Yes, there is parking available. There is space for 127 cars and the charge is 330 yen per 30 minutes.

Not available.

We have a limited number of wheelchairs available for rent. (Available only in the hotel.)

Up to 1 child per bed can sleep together. The target age is preschool children.

Children over elementary school age will be charged the same price as adults, and a children's menu for preschoolers will be available for 1,000 yen. (We do not accept reservations, so please make your request directly at the breakfast venue.) Sharing the breakfast is free of charge.

Baby cots are available free of charge. The number is limited, so please contact the hotel in advance if you need it. Please note that bed guards are not provided.

You are welcome to visit.
Please let us know 2-3 preferred dates and times, and our representative will inform you of available dates and times.
▶︎048-600-5505 (Reception hours: 10:00 AM - 5:00 PM, weekdays only)

We accept applications on weekdays. Please apply at least two weeks before the event.
For venues other than SAKURA HALL, due to wedding reservations on Saturdays, Sundays, and public holidays, banquets starting before 19:30 can be booked if there is availability two months in advance.
▶︎048-600-5505 (Reception hours: 10:00 AM - 5:00 PM, weekdays only)

Our banquet halls are available for groups of 20 or more for meals. For inquiries regarding use for meetings, training sessions, etc., please contact us directly.
We have venues ranging from a minimum of 47m to a maximum of 417m (capacity of up to 440 people in a theater-style setting).
▶︎048-600-5505 (Reception hours: 10:00-17:00, weekdays only)

The deadline is 12:00 PM (noon), three weekdays prior to the date of your banquet.
▶︎048-600-5505 (Reception hours: 10:00 AM - 5:00 PM, weekdays only)

Cancellation fees will apply starting 120 days prior to the event date.

[Regarding cancellation fees]
- Cancellations made between 120 and 91 days prior to the event date: 30% of the regular room rate for the reserved venue (time)
- Cancellations made 90 to 61 days prior to the event date: 40% of the regular room rate for the reserved venue (time)
- Cancellations made 60 to 31 days prior to the event date: 50% of the regular room rate for the reserved venue (time)
- 30 to 8 days before the event: 60% of the total estimated cost for the banquet, etc.
- 7 days to the day before the event: 80% of the total estimated cost for the banquet, etc.
- On the day of the event: The full amount of the estimated cost for the banquet, etc.
*In addition to the above, we will add any actual costs already incurred for production, etc.
*The total estimated cost will be based on the most recent quotation.
* Depending on the purpose of the event, such as a banquet, a separate contract may be established regarding cancellation and change fees, which may differ from the above terms and conditions.
▶︎048-600-5505 (Reception hours: 10:00-17:00, weekdays only)

Smoking is prohibited inside the venue, but is permitted in the designated smoking areas on the 2nd, 4th, and 5th floors.
▶︎048-600-5505 (Reception hours: 10:00 AM - 5:00 PM, weekdays only)

We have an underground parking lot with space for 127 cars. (No reservation required)
Parking ticket discounts vary depending on the type of service used.
For more information, please contact us at the phone number below.
▶︎048-600-5505 (Reception hours: 10:00 AM - 5:00 PM, weekdays only)