HOTEL INFORMATION
For guests staying on the standard floor.
Wifi
Wi-Fi internet access is available in your room.
SSID: markgrand-2022
Password: 0486011111
SSID: markgrand-2022
Password: 0486011111
Check Out
Check-out is until 10:00 AM (may vary depending on the plan).
Breakfast
Opening hours: 7:00 AM - 9:30 AM (Last Order)
Venue: 1F sereno
Please refrain from visiting in loungewear or slippers.
Venue: 1F sereno
Please refrain from visiting in loungewear or slippers.
Room Key
When going up to a guest room floor between 24:00 and 6:00, please touch your key card to the panel inside the elevator.
The guest rooms have automatic locks.
Please take your key card with you when you go out.
Please return your key card upon checkout.
The guest rooms have automatic locks.
Please take your key card with you when you go out.
Please return your key card upon checkout.
Smoking
All guest rooms are non-smoking (including e-cigarettes), and we ask that you refrain from disposing of cigarette butts or other waste in your room.
Customers who smoke should use the smoking area located on the second floor.
Customers who smoke should use the smoking area located on the second floor.
Emergency Exit
Evacuation routes are displayed on your room door. Please check them.
For safety reasons, please refrain from opening or closing the windows.
For safety reasons, please refrain from opening or closing the windows.
Humidifier
The humidifier does not contain water for hygiene reasons.
Please fill it yourself when using it.
Please fill it yourself when using it.
Ice Machine & Microwave Oven
A microwave and ice maker are located on the 12th floor. Please bring the ice bucket from your room when using them.
Complimentary Drink
Mineral water is provided free of charge.
Please feel free to help yourself.
Please feel free to help yourself.
Parking Service
Parking from 3:00 PM on the check-in day until 10:00 AM the following day will incur a charge of 1,500 yen per night.
Parking outside of regular hours will incur a charge of 300 yen for every 30 minutes.
If you require parking outside of regular hours, please inform the front desk.
Please note that you are free to enter and exit your vehicle as you wish during your stay.
Please bring your newly issued ticket to the front desk.
Parking outside of regular hours will incur a charge of 300 yen for every 30 minutes.
If you require parking outside of regular hours, please inform the front desk.
Please note that you are free to enter and exit your vehicle as you wish during your stay.
Please bring your newly issued ticket to the front desk.
Entrance Security
For security reasons, the main entrance on the first floor and the entrance next to Lawson on the second floor will be locked from 24:00 to 6:00.
When you return from going out, simply hold your room key over the touch panel to unlock the door.
Customers using Lawson during the above hours are kindly requested to exit the building and enter through the outer door of Lawson.
When you return from going out, simply hold your room key over the touch panel to unlock the door.
Customers using Lawson during the above hours are kindly requested to exit the building and enter through the outer door of Lawson.
SAVE OUR PLANET
Regarding room cleaning for guests staying multiple nights
As part of our efforts to protect the global environment, we are now asking guests staying multiple nights to cooperate with our "eco-friendly cleaning" program.
As part of our efforts to protect the environment and conserve resources, we will be making the following changes to the cleaning of rooms for consecutive nights.
About eco-friendly cleaning
"Eco-friendly cleaning" is a room cleaning service that takes into consideration the preservation of the global environment.
At our hotel, we ask guests staying multiple nights to cooperate with our "eco-cleaning" program. During your stay, we will not clean your room or change the bed linens or nightwear. Instead, we will replenish towels and any missing amenities and perform a light cleaning. This initiative aims to reduce CO2 emissions, water resources, electricity consumption, and waste, contributing to the preservation of the global environment.
We appreciate your understanding and cooperation.
Regarding cleaning during your stay
[For guests staying up to 3 nights]
Generally, room cleaning is not provided during your stay.
This service includes only garbage collection, replacement of bath towels, face towels, and bath mats, light cleaning, provision of used amenities, and water replenishment.
*If you require regular cleaning, please inform the front desk by 10:00 AM on the day of service.
*If you do not require any cleaning, please hang the "No Cleaning Required" sign on the doorknob or contact the front desk.
[For guests staying 4 nights or more]
For hygiene reasons, we will clean your room every three nights.
*Please feel free to ask the front desk if you would like to change your slippers or nightwear.
We may enter your room for maintenance, legal inspections, or in emergencies, even on days other than cleaning days.
We appreciate your understanding and cooperation.
As part of our efforts to protect the global environment, we are now asking guests staying multiple nights to cooperate with our "eco-friendly cleaning" program.
As part of our efforts to protect the environment and conserve resources, we will be making the following changes to the cleaning of rooms for consecutive nights.
About eco-friendly cleaning
"Eco-friendly cleaning" is a room cleaning service that takes into consideration the preservation of the global environment.
At our hotel, we ask guests staying multiple nights to cooperate with our "eco-cleaning" program. During your stay, we will not clean your room or change the bed linens or nightwear. Instead, we will replenish towels and any missing amenities and perform a light cleaning. This initiative aims to reduce CO2 emissions, water resources, electricity consumption, and waste, contributing to the preservation of the global environment.
We appreciate your understanding and cooperation.
Regarding cleaning during your stay
[For guests staying up to 3 nights]
Generally, room cleaning is not provided during your stay.
This service includes only garbage collection, replacement of bath towels, face towels, and bath mats, light cleaning, provision of used amenities, and water replenishment.
*If you require regular cleaning, please inform the front desk by 10:00 AM on the day of service.
*If you do not require any cleaning, please hang the "No Cleaning Required" sign on the doorknob or contact the front desk.
[For guests staying 4 nights or more]
For hygiene reasons, we will clean your room every three nights.
*Please feel free to ask the front desk if you would like to change your slippers or nightwear.
We may enter your room for maintenance, legal inspections, or in emergencies, even on days other than cleaning days.
We appreciate your understanding and cooperation.