It depends on the customer, but we have visited 3-4 times. However, if you have limited time or live far away, it is possible to visit us once or twice and have a meeting by phone or email. Please be assured that our dedicated staff will respond to your needs and circumstances.

Yes, it is possible. A wedding planner will be available for consultation at the bridal fair, so please feel free to contact us.

There is no corkage fee for handcrafted items. There are other items that you can bring in and items that you refrain from, so please contact us.

yes. We have a cloakroom available. We keep all luggage except valuables.

Each venue has a projector screen. We will check the playback of the DVD in advance, so please mail it or bring it with you at least two weeks in advance (if you bring it, please be sure to contact us in advance). Please contact the planner in charge for details.

Thank you very much for your participation in the entertainment at the party of the two of you. We apologize for the inconvenience, but please inform the planner in charge of the following details at least two weeks before the wedding.
・Entertainment content ・Required time (5 to 7 minutes please)
・Participating members (including representative name and contact information) ・Whether or not to change clothes
*Please contact us if you have any necessary preparations on our side.

yes. We will ask you in advance about the contents and details of allergies and create a menu that takes into consideration.

We offer a children's lunch for 3,300 yen (for lower elementary school students) and a children's course for 5,500 yen (for upper elementary school students). We also have children's chairs available. Due to limited availability, please inform your planner in advance if you require a children's chair.

You can bring your own. Hot water is also available, so please ask the staff if you need it.

We do not have a dedicated nursing room. You can use the women's changing room and the waiting room for the bride and groom. If you would like to use it, the staff will guide you, so please feel free to ask.

yes. We have a restroom with a table for changing diapers.

There is a parking lot where 185 cars can be parked in the basement of the hotel.

yes. We rent wheelchairs. The number is limited, so if you need one, please let the planner in charge know in advance. In addition, each floor is equipped with a multipurpose toilet.

はい、可能です。お荷物の配送については、宅急便（有料）にて承っております。お荷物をご郵送される場合は、ご参列される挙式日の3日前をご指定くださいませ。ご送付先は以下の通りでございます。
■発送先：〒330−0081 埼玉県さいたま市中央区新都心3-2　宛
■電話番号：048-600-5511
■備考：挙式日・ご両家名・品名
当館からご郵送をご希望される場合は、当日スタッフまでお声がけください。

Yes. It is possible. Please ask the staff. We can also arrange a taxi company of your choice.

yes. We offer accommodation at a preferential price for wedding guests. Please contact us for prices as they vary depending on the season and day of the week.

You can come within a 10-minute walk from Saitama Shintoshin Station, Kita-Yono Station, and Yono Station. From Saitama Shintoshin Station, you can use the pedestrian deck directly connected to the station.

Available on the floor of each reception hall. *Not available in the wedding/reception hall.

We do not arrange childcare facilities or babysitters.

It is possible to set up a kids space in the reception hall. Please contact the planner in charge as we will guide you for a fee. *We do not have a dedicated waiting room such as a kids room.

■発送先：〒330−0081 埼玉県さいたま市中央区新都心3-2　宛
■電話番号：048-600-5511
■備考：挙式日・ご両家名・品名（祝電）
※挙式日の前日午前中着指定でお願いいたします。

We are sorry, but we do not exchange bills for new bills, so please be prepared in advance.

yes. We have separate waiting rooms for each family.

We also accept arrangements for dressing and hair and makeup services for guests with advance booking. We ask the bride and groom to make arrangements. If you would like this service, please let the bride and groom know your preference.

Please be assured that we have separate changing rooms for men and women. The changing rooms are free to use, so reservations are not required.

We do not have a shuttle bus because you can come from all the nearest stations within 10 minutes on foot.

The Treat Dressing, a costume shop located on the second floor of the hotel, offers a variety of costumes, including traditional Japanese formal wear and morning suits.

Yes, you can enter the museum while on board. A baby bed is also available free of charge. The number is limited, so please let us know as soon as possible.